Enapter App and Cloud Privacy Policy

Effective as of 24.12.2020.
Last updated 24.12.2020.

We will never sell your data!

This Privacy Policy describes the privacy practices of Enapter in connection with the Enapter mobile application (the “App”) and server application (the “Cloud”). For more information on how collected data is handled, please see the Privacy Policy on the Enapter website here.


Personal Information Enapter Collects

Enapter only collects data which is required for the operation and improvement of Enapter products through the Enapter Cloud, and the provision of Enapter services agreed to by the Customer or Partner.
Personal data may be collected for this purpose. The User provides some information such as email, and other information may be collected by requests form the App or browser such as: IP address, and User agent. This data is collected for the purpose of account creation and management.


Data Enapter Collects

In order to fulfil its purpose, the Cloud collects data from Enapter Electrolysers and Dryers by default, with the option to include other devices that are optional to connect. The Cloud collects data from user authorised devices such as: device type (e.g. electrolyser, dryer, inverter, fuel cell); the operating system used (e.g. Linux); the network provider; IP address; network status i.e. Wi-Fi availability; network type and name (e.g. Wi-Fi SSID); IP address and process parameters.

Process parameters include variables such as: temperature, pressure, fan rotation speed, kWh generated, kWh consumed. Sensors exist within the devices to allow measurement of the required process parameters. For a full list of measurements taken from Enapter devices, please contact Enapter.

Private data is also collected. This private data includes password; site location; site timezone; site Wi-Fi SSID; Device private IP address; Sign in count; current sign in at; last sign in at; created at; updated at. Potentially sensitive information such as the User password, is encrypted. Information such as the Wi-Fi password will not be stored on the device, or in the Cloud by Enapter.

The data collected is primarily linked to monitoring the processes within the microgrid itself, or for securing access by the intended user only. Enapter minimises any potentially sensitive data collected or requested from the user. For the avoidance of doubt, no data can or will be collected from a device not connected to the Cloud.

Cookies may be collected, but are not stored on our Server. Please see the Enapter cookie policy https://www.enapter.com/cookie-policy/.


Which devices does the Enapter Cloud collect data from?

The Cloud is capable of collecting data from connected devices, and facilitates communication between these devices. The devices include: electrolysers, fuel cells, inverters and other devices present in a microgrid and integrated using Enapter Communication Modules or Gateway. This allows for the management of an entire microgrid.

As the Enapter toolkits continues to be developed more devices may be integrated. If it can be part of a microgrid, the App and Cloud may be adapted to manage it.


How Enapter Use Collected Data

We do not use the data collected when you use the App or Cloud for any reason other than for the functionality of the App or Cloud, services/communications you subscribe to, or device monitoring services. Enapter may use your data to:

  • Create anonymous, aggregated or de-identified data. We may create anonymous, aggregated or de-identified data from your device’s operational data. We make any identifiable information into anonymous, aggregated or de-identified data by removing information that makes the data personally identifiable to you. We may use this anonymous, aggregated or de-identified data for our lawful business purposes, including R&D.
  • Communicate with you. Communication can be for customer support, updates to the App, Cloud or devices, related documentation, and announcements. Enapter may also send you marketing communications, or push notifications. You have the ability to opt-out of such communications by an unsubscribe button, or by managing settings on your device.
    How Enapter shares Collected Information

We do not disclose collected information to third parties except those who process the data on behalf of Enapter, such processing may be in App or the associated Cloud. These third parties include: Zendesk, Openstreetmap and OneSignal, Google Analytics, react-native-netinfo (making HTTPS request to https://clients3.google.com/generate_204), Microsoft App Center (appcenter-sdk-react-native).

Enapter is not responsible for the actions of these Third Party service providers or Software Development Kit. Enapter has opted for reputable service providers and their Privacy Policies may be checked by the user.

No more data is shared than necessary, and anonymised where possible.


Compliance with Law

We may be required to use and share your personal information to comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities. If appropriate, you will be informed in such circumstances.


Security Practices

We use commercially reasonable security practices to help keep the information collected through the App and Cloud secure and take reasonable steps to verify your identity before granting you access to your account (if you have an account with us).
You are responsible for maintaining the confidentiality of your login information and device identifiers, and for controlling access to communications between you and Enapter, at all times.

Location of Servers and Cross-Border Data Transfers

For the avoidance of doubt, the Servers used by Enapter are located in the EU and compliant with all associated regulations.

Enapter’s technical support team may access collected information, such as App or Cloud usage information. To provide the App or Cloud to our users, it may be necessary for us to occasionally handle user and devices data in the EU and other countries outside of the countries in which our users reside. These other countries may also be outside of the EU.


Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the App, via the Cloud, or email. We may, and if required by law, will, provide notification of changes in another way that we believe is reasonably likely to reach you,
such as through the App.

Any modifications to this Privacy Policy will be effective upon our posting the new terms and/or upon implementation of the new changes on the App or Cloud (or as otherwise indicated at the time of posting). In all cases, your continued use of the App or Cloud after the posting of any modified Privacy Policy indicates your acceptance of the terms of the modified Privacy Policy.


How to Contact Us

Please direct any questions or comments about this Policy or privacy practices to dpo@enapter.com. email You may also write to us via postal mail at: Enapter S.r.l., Crespina Lorenzana (PI), Via di Lavoria 56/G, Italy