Enapter is a unique, fast growing and award-winning electrolyser manufacturer on a mission to replace fossil fuels with green hydrogen. We’re a big international team, driven and united by a common vision and guided by our core principles – urgency, simplicity and transparency. To learn about our plan to help flip global warming, please read the Enapter Whitepaper. If it thrills you as much as it thrills us, this position might be for you.
We’re looking for a Key Account Manager (Technical Support) to join our team to help organise and coordinate our work in the Japanese market. In this role, you will be working closely with our support and business development teams, as well as with our development and quality teams in Pisa (Italy) and Saerbeck (Germany).
Answer customer requests on multiple channels
Coordinate and track all ongoing customer requests and open lines of communications
Streamline communications with our Japanese partners
Troubleshoot and provide internal technical feedback on issues to our functional cluster leads
Continuously optimise existing methods to create the best Enapter customer service experience
Identify and assess customer needs to achieve satisfaction
Receive and handle customer complaints and convert suggestions from customers into action
Work with other customer support team members and specialised colleagues to ensure a consistent and high-quality level of support, answering tickets and organising general support activities
First things first: Enthusiasm for the part green hydrogen will play in tomorrow’s world and Enapter’s role in it
You are fluent in English and Japanese
You are very organised, and you have great attention to detail when working on documentation
You are willing to relocate to Enapter locations in Italy or Germany
You are willing to periodically travel to Japan to represent Enapter locally
You actively seek solutions to customer needs and want to drive innovative solutions on behalf of the customer experience, regularly reporting trends to other team leaders
You have a huge enthusiasm for the role of hydrogen in tomorrow’s world, and Enapter as a leader of green hydrogen production
You have at least a bachelor’s degree in mechanical, industrial or chemical engineering (or a similar degree)
You have previous experience in customer support, customer service, or other highly service-related work environments
You can simplify complex technical issues, allowing customers to understand our products and possible problems, even if they are new in the industry
You are used to and comfortable in international work environments, and your open-mindedness helps you to address customers individually, independent of their culture and language
You are a social person, always willing to help and finding appropriate words even in stressful and challenging situations providing product knowledge
* You don’t meet all the requirements listed, but you like the tasks and the working environment and think you are up to the challenges? Then get in touch anyway and tell us why. We look forward to hearing from you!
The opportunity to help shape the future of energy in one of the most dynamic hydrogen companies in the industry
An exciting working environment at our original R&D and production facility just outside of Pisa or an exciting workspace close to our upcoming Enapter Campus, in the climate community of Saerbeck, NRW
A market-oriented compensation package
A lot of responsibility and creative freedom
Truly flat hierarchies and great, green colleagues
We know that diverse groups drive progress faster. As a company with focus on R&D, this is particularly important to us and why we embrace and celebrate diversity. We explicitly welcome any application that brings additional perspectives to Enapter. So, if you believe that you can draw from your unique background and experiences to add new perspectives to our team, please tell us about this. We look forward to hearing from you!
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