Renewable Energy

Customer Support Engineer (m/f/d)

Pisa, Italy | Saerbeck, Germany

full-time

Enapter is a unique, fast growing and award-winning electrolyser manufacturer on a mission to replace fossil fuels with green hydrogen. We’re a big international team, driven and united by a common vision and guided by our core principles – urgency, simplicity and transparency. To learn about our plan to help flip global warming, please read the Enapter Whitepaper. If it thrills you as much as it thrills us, this position might be for you.  

We are looking for an experienced, detail-oriented engineer with high social skills to join our technical customer support team. The position is a permanent, full-time position located mainly in Pisa (Italy).   

Are you an engineer who cannot decide whether you are more passionate about technical problems or if you love to support people worldwide? Then do both at Enapter and follow the global movement of green energy production! Bring new ideas into development and production, take care of a global customer network and support us to accelerate the deployment of the revolutionary AEM technology.

Tasks

 

  • Organise and lead technical teams on service and commissioning trips 
  • Follow and improve standard repair, refurbishment and recycling processes & activities 
  • Collaborate with other functional clusters managing miscellaneous projects 
  • Create, provide and scale both internal and external training services 
  • Receive and handle customer complaints and convert suggestions from customers into action 
  • Answer customer requests on multiple channels 
  • Troubleshoot and provide technical feedback to other internal functional clusters  
  • Continuously optimise existing methods to create the best Enapter customer service experience 
  • Identify and assess customer needs to achieve satisfaction 
  • Work with other customer support team members and specialised colleagues to ensure a consistent and high-quality level of support, answering tickets and organising general support activities 

Your profile

  • First things first: Enthusiasm for the part green hydrogen will play in tomorrow’s world and Enapter’s role in it
  • You are fluent in English; if you can also speak Italian, German or any other language, this is a plus! 
  • You are willing to work in Pisa (Italy) or Saerbeck (Germany) & frequently travelling to Pisa.  
  • You have a hands-on approach and can simplify complex technical issues, allowing customers to understand our products and possible problems, even if they are new in the industry 
  • You actively seek solutions to customer needs and want to drive innovative solutions on behalf of the customer experience 
  • You have at least a bachelor’s degree in mechanical, industrial or chemical engineering (or a similar degree) 
  • You have previous experience in customer support or other highly service-related work environments 
  • You are used to and comfortable in international work environments, and your open-mindedness helps you to address customers individually, independent of their culture and language 
  • You are a social person, always willing to help and finding appropriate words even in stressful and challenging situations providing product knowledge 

*You don’t meet all the requirements listed, but you like the tasks and the working environment and think you are up to the challenges? Then get in touch anyway and tell us why. We look forward to hearing from you! 

We offer

  • The opportunity to help shape the future of energy in one of the most dynamic hydrogen companies in the industry  
  • An exciting working environment at our original R&D and production facility just outside of Pisa or an exciting workspace close to our upcoming Enapter Campus, in the climate community of Saerbeck, NRW  
  • A market-oriented compensation package  
  • A lot of responsibility and creative freedom  
  • Truly flat hierarchies and great, green colleagues   

We know that diverse groups drive progress faster. As a company with focus on R&D, this is particularly important to us. That’s why we embrace and celebrate diversity. We explicitly welcome any application that brings additional perspectives to Enapter. So, if you believe that you can draw from your unique background and experiences to add new perspectives to our team, please tell us about this. We are looking forward to hearing from you!

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